EMARVILLE HELP CENTER

Find answers about Emarville, our products, visiting the farm and shopping with us.

Search the Emarville Help Center or browse a topic to learn about the farm, products, availability, visiting, care, shopping and customer support.

Results will update in the Help Center questions below.

EMARVILLE FREQUENTLY ASKED QUESTIONS

Answers about Emarville Farm, our products, visiting, care, availability and shopping.

Explore clear answers about Emarville Farm, our greenhouse, flowers, fresh market, gardening products, availability, care, visiting and customer support.

ABOUT EMARVILLE

About Emarville

Learn about Emarville Farm, what we offer, how the business is organized and how to contact us.

What is Emarville Farm?

Emarville is a farm, greenhouse, garden destination and market in Laval, Québec. Customers can explore seasonal plants, flowers, herbs, vegetable plants, fresh products, gardening supplies and specialty market selections.

What products does Emarville offer?

Emarville offers potted plants, flowering plants, succulents, fine herbs, vegetable and fruit plants, flower arrangements, seasonal produce, eggs, bakery and pantry products, gardening supplies, freeze-dried products and other seasonal selections.

How can I contact Emarville?

Contact Emarville by telephone at (438) 367-3627, by email at info@emarville.com or through the website contact form. Include an order number when your question concerns an existing purchase.

Does Emarville serve customers in English and French?

Emarville’s website and customer information are available in English and French. Contact the farm in your preferred language.

VISIT EMARVILLE

Location, Hours & Visiting

Find our address, regular hours, directions and useful information for planning a visit.

Where is Emarville Farm located?

Emarville Farm is located at 3346 Boulevard Sainte-Rose, Laval, Québec. Check the Contact or Visit page for directions and current visitor information.

What are Emarville’s regular business hours?

Regular hours are Monday to Friday from 9 a.m. to 6 p.m., and Saturday and Sunday from 9 a.m. to 8 p.m. Seasonal and holiday hours may differ, so check the website before a special trip.

Do I need an appointment to visit?

No appointment is normally required for regular shopping during public business hours. Contact Emarville in advance for group visits, business inquiries or requests requiring staff preparation.

Can I visit the farm just to browse?

Yes. Visitors may browse current farm, greenhouse and market selections during regular business hours without placing an order first.

Can seasonal conditions affect a visit?

Yes. Weather, growing conditions, operational activity and seasonal transitions can affect inventory, outdoor access and opening arrangements. Check current information before travelling during severe weather.

GREENHOUSE

Plants & Greenhouse

Explore potted plants, flowers, succulents, fine herbs, vegetable plants and seasonal greenhouse selections.

What types of plants are available at Emarville?

Selections can include flowering plants, succulents, fine herbs, vegetable plants, fruit plants and other seasonal potted plants. Exact varieties, colours, sizes and pot formats change throughout the growing season.

Does Emarville sell herb and vegetable plants?

Yes. Seasonal greenhouse selections may include fine herbs and vegetable plants such as tomatoes, peppers, cucumbers, lettuce and other garden varieties.

Does Emarville sell succulents?

Yes. Emarville offers seasonal succulent plants and may also offer succulent arrangements. Selection depends on current greenhouse inventory.

How do I choose the right plant?

Consider the available light, indoor or outdoor placement, container size, watering routine and your experience level. Emarville staff can help you compare suitable options from current inventory.

Will every plant look exactly like the website image?

No. Plants are living products and naturally vary in height, fullness, shape, colour, maturity and flowering stage. Website images represent the general product type rather than one identical specimen.

FLOWERS

Flowers & Arrangements

Learn about fresh flowers, arrangements, seasonal choices, custom requests and floral care.

Does Emarville offer flower arrangements?

Yes. Emarville offers seasonal flower arrangements and may also offer succulent arrangements. Available styles, colours and sizes depend on current flowers and materials.

Can I request a custom arrangement?

Contact Emarville with the occasion, preferred colours, size, budget and required date. Custom availability depends on lead time and current flower inventory.

Can flower varieties or colours vary?

Yes. Flowers are seasonal and natural, so exact varieties, tones and sizes may vary. When a specific flower is unavailable, the team can discuss an appropriate seasonal alternative.

How should I care for a fresh arrangement?

Keep the arrangement away from direct heat and strong sunlight. Maintain clean water when the design permits, remove damaged foliage and follow any care instructions supplied with the arrangement.

Farm Products

Explore From Our Market, including Pantry & Specialty Foods, Khan Al Saboun personal-care products, Jadcoo air-freshener oils, and Emarville’s Freeze-Dried selection.

From Our Market

Pantry & Specialty Foods

Honey, preserves, pickled foods, oils, olives, seasonings, grains, nuts, dried fruit and tea.

What Pantry & Specialty Foods does Emarville offer?

The Pantry & Specialty Foods collection includes honey, jams and preserves, pickles and marinated foods, oils and condiments, olives, spices and seasonings, grains, nuts, seeds, dried fruit and tea. The exact brands, flavours, sizes and varieties may change with inventory and season.

What honey products are available?

Emarville may offer one or more honey varieties through its Pantry & Specialty Foods collection. Floral source, producer, texture, format and availability can differ by product. Review the product label or listing for origin, ingredients and storage guidance.

What jams and preserves are available?

The selection may include jams, preserves and other fruit-based spreads in different flavours and formats. Ingredients, sugar content, producer and availability vary by item, so consult the product listing or label for exact details.

What pickles and marinated foods are available?

Emarville’s market selection may include pickled or marinated vegetables and specialty foods in different flavours and jar sizes. Check each item for ingredients, allergens, refrigeration instructions and best-before information.

What oils and condiments are available?

The collection may include cooking oils, infused oils, vinegars, sauces and other condiments. Product type, flavour, producer and package size can change, and the label remains the best source for ingredients and usage guidance.

What olive products are available?

Emarville may carry olives in different varieties, marinades and package formats. Review the individual product for country of origin, ingredients, allergens and storage instructions.

What spices and seasonings are available?

The Spices & Seasonings selection may include individual spices, dried herbs and prepared blends. Ingredients, heat level, salt content, producer and size depend on the specific product.

What grain products are available?

Available grains can vary by supplier and season. Check the product page or package for grain type, preparation instructions, weight, origin and allergen information.

What nuts, seeds and dried fruit are available?

The collection may include packaged nuts, seeds, dried fruit and mixed products. Customers with allergies should always review the ingredient statement and cross-contact warning on the package before purchase or consumption.

What tea products are available?

Tea availability may include herbal infusions and other tea varieties in different blends and package formats. Review the product label for ingredients, caffeine information and preparation directions.

Khan Al Saboun — Natural Body & Bath

Which Khan Al Saboun body and bath products are available?

Emarville carries selected personal-care products from Khan Al Saboun, including its soap and body-and-bath range. Available products, scents, sizes and formulas depend on current inventory. Review the original Khan Al Saboun label for ingredients and directions before use.

Where can I find Khan Al Saboun ingredients and usage information?

Use the original Khan Al Saboun product label or the individual product page for the ingredient list, directions and warnings. Customers with allergies or sensitive skin should review the complete label before use and discontinue use if irritation occurs.

Jadcoo — Air Freshener Oils

What Jadcoo air-freshener oils are available?

Emarville carries a variety of Jadcoo air-freshener oils. Available fragrances, bottle sizes and formats depend on current inventory, so customers should check the individual product listing or contact the farm for the current selection.

How should Jadcoo air-freshener oils be used?

Follow the directions and warnings printed on the original Jadcoo packaging. Use the oil only for its intended air-freshening application, avoid direct contact with skin and eyes, and keep it away from children and pets.

Freeze-Dried

Light, crisp products preserved by removing moisture at low temperature.

What freeze-dried products does Emarville offer?

Emarville’s Freeze-Dried collection may include fruits and other specialty products in different flavours and package sizes. Availability changes by batch, season and inventory.

What does freeze-dried mean?

Freeze-drying removes moisture from a frozen product under controlled conditions. The process usually creates a light, dry and crisp texture while preserving much of the product’s original shape and flavour.

How should freeze-dried products be stored?

Keep freeze-dried products tightly sealed in a cool, dry place and protect them from humidity. Follow the package instructions after opening because exposure to moisture can quickly change their crisp texture.

Where can I find freeze-dried ingredients and allergen information?

Review the ingredient statement, allergen declaration and nutrition information on the product package or product page. Do not assume every freeze-dried product contains only one ingredient or is free from added sugar or cross-contact risks.

GARDENING

Gardening Needs

Understand soils, fertilizers, seeds, tools, pest control, lawn care and seasonal garden supplies.

What gardening supplies does Emarville carry?

Gardening selections may include soil and potting mix, mulch, fertilizers, seeds, tools and accessories, pest and weed-control products, and lawn-care supplies.

How do I choose the right soil or potting mix?

Choose a mix based on the plant type, container, drainage needs and whether it will be used indoors or outdoors. Bring the plant name and container information when asking Emarville staff for guidance.

How do I choose a fertilizer?

Fertilizer choice depends on the plant, growth stage, soil conditions and product instructions. Always follow the label and avoid applying more than the recommended amount.

Does Emarville sell pest and weed-control products?

Seasonal gardening selections may include pest and weed-control products. Read and follow all label directions, storage requirements and applicable use restrictions.

AVAILABILITY

Product Availability

Learn why inventory changes, how seasonal availability works and how to confirm a specific product before visiting.

How can I confirm current product availability?

Contact Emarville before travelling when you need a specific product, plant variety, colour, size or quantity. Seasonal and in-store inventory can change quickly.

Why does product availability change so often?

Many Emarville products are seasonal, living, fresh or limited in quantity. Growing cycles, weather, harvest timing, supplier inventory and customer demand can all affect availability.

Is online inventory always the same as farm inventory?

Not always. Some products may sell at the farm before online information is updated, and other seasonal items may be available in-store before appearing online.

Can I reserve a product before visiting?

Contact Emarville to ask whether the item can be reserved. The answer depends on the product, quantity, season and how long the item can reasonably be held.

Can I request a product that is not listed online?

Yes. Contact Emarville with the product name, variety, size, quantity and desired timing. The team can advise whether it is available, seasonal or suitable for a special request.

CARE GUIDES

Care Guides

Find practical guidance for caring for plants, herbs, succulents, flowers and fresh products.

How often should I water a potted plant?

Watering frequency depends on the plant, pot size, soil, light, temperature and season. Check the soil before watering and avoid leaving roots continuously waterlogged unless the plant specifically requires wet conditions.

Why is drainage important for plants?

Drainage allows excess water to leave the root zone. Poor drainage can reduce oxygen around the roots and contribute to stress or root damage.

How should I care for succulents?

Place succulents in bright light, use a fast-draining soil and allow the mix to dry substantially between waterings. Avoid leaving the pot in standing water.

How do I transplant herb or vegetable plants?

Acclimate plants gradually to outdoor conditions, transplant after unsuitable cold has passed, protect the root ball, water after planting and follow spacing and light requirements for the variety.

What should I do when a plant shows signs of stress?

Check soil moisture, drainage, light, temperature, pests and recent environmental changes. Contact Emarville with the plant name, symptoms, care routine and clear photographs for more useful guidance.

SHOPPING

Shopping at Emarville

Learn how to shop at the farm or online, ask for recommendations, arrange large orders and complete payment.

How can I shop at Emarville?

You can browse products online and visit the farm during business hours. For a specific seasonal item, contact the farm before travelling to confirm availability.

Do I need to order before visiting?

No. You can visit and browse without placing an order first. Ordering or calling ahead is helpful when you need a particular product or larger quantity.

Can Emarville help me select products?

Yes. Share the intended use, space, light, quantity, budget and timing. Staff can help compare suitable choices from the products currently available.

Can I place a large or business order?

Contact Emarville to discuss large quantities, business purchases, group needs or special requests. Lead time, pricing and availability depend on the products and season.

Are prices shown in Canadian dollars?

Yes. Prices on the Emarville Canadian storefront are displayed in Canadian dollars unless clearly stated otherwise. Applicable taxes are shown during checkout or at the point of sale.

SERVICES

Farm Services

Explore product advice, custom requests, business orders, pickup, local delivery and other available farm services.

What kind of product advice does Emarville provide?

Emarville can help customers compare plants, flowers, gardening supplies and seasonal products based on intended use and current availability.

Does Emarville prepare custom or special orders?

Custom arrangements, larger quantities and special product requests may be available. Contact the farm with clear requirements and enough lead time for the team to review availability.

Does Emarville offer pickup?

Pickup may be available for eligible orders. Wait for confirmation that the order is ready and follow the collection instructions provided by Emarville.

Does Emarville offer delivery?

Delivery may be available for eligible products and locations. Availability, timing and fees can depend on the item, order size, destination and season.

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CUSTOMER HELP

Orders, pickup, delivery, returns and general support.

Find practical assistance for existing orders, pickup and delivery, product concerns, returns, refunds and other common customer questions.

PICKUP & DELIVERY

Pickup & Delivery

Find information about order preparation, collection, delivery availability and receiving your order.

Does Emarville offer order pickup?

Pickup is available for eligible orders. Wait until Emarville confirms that your order is ready before travelling, and follow the collection instructions provided with your order.

Where do I collect my order?

Orders are collected from Emarville Farm unless your confirmation provides different instructions. Bring your order number and the name used for the purchase.

How will I know when my order is ready?

Emarville will contact you when preparation is complete. Do not travel for pickup until you receive the ready-for-collection confirmation.

How long does order preparation take?

Preparation time depends on the product, quantity, season and current order volume. Contact Emarville when your purchase is time-sensitive.

Can another person collect my order?

Contact Emarville before collection and provide the collector’s name. The person collecting should have the order number or confirmation details.

Can I change my pickup date or time?

Contact Emarville as early as possible. A change may be possible before the order is prepared, but availability depends on the products and requested timing.

Does Emarville offer delivery?

Delivery may be available for eligible products and locations. Availability, timing and fees depend on the order, destination and current delivery capacity.

Which locations are eligible for delivery?

Delivery coverage depends on Emarville’s current service area. Confirm eligibility using the options shown during checkout or by contacting the farm with your postal code.

Can weather affect pickup or delivery?

Yes. Severe heat, cold, storms or unsafe road conditions may affect live plants, flowers, fresh products and transportation timing.

What should I do if a delivered item arrives damaged?

Contact Emarville promptly with your order number, a description of the problem and clear photographs of the item and packaging. Keep both until the team confirms the next step.

ORDER QUESTIONS

Order Questions

Help with confirmations, changes, cancellations, unavailable products and existing orders.

How do I know my order was received?

A successful online order should generate a confirmation using the contact information entered at checkout. Keep the confirmation and order number for future questions.

What should I do if I did not receive an order confirmation?

Check your spam folder and verify the email address used at checkout. Contact Emarville with your name, telephone number and approximate order time if the message is still missing.

Where can I find my order number?

Your order number appears in the confirmation email and later order updates. Include it whenever you contact Emarville about an existing purchase.

Can I change an order after placing it?

Contact Emarville as soon as possible. Changes may be possible before preparation, reservation or dispatch begins, but they cannot be guaranteed after fulfillment starts.

Can I add or remove products from an existing order?

Contact Emarville with your order number and requested adjustment. Depending on inventory and payment status, the team may update the order or ask you to place a separate purchase.

Can I change between pickup and delivery?

Contact Emarville before preparation begins. The change depends on product eligibility, destination, delivery capacity and any difference in fees.

Can I cancel my order?

Contact Emarville immediately. Eligibility depends on whether preparation has begun and whether the order includes fresh, perishable, custom or specially reserved products.

What happens if an ordered product becomes unavailable?

Emarville may contact you to discuss a suitable alternative, partial fulfillment, store credit or a refund for the unavailable item.

Will Emarville substitute a similar product?

A similar alternative may be suggested for seasonal or natural products. Meaningful differences in variety, colour, size, price or intended use should be confirmed with the customer.

How do I ask about an existing order?

Contact Emarville by telephone, email or the website form. Include your order number, full name, preferred contact method and a clear explanation of the assistance required.

RETURNS & REFUNDS

Returns & Refunds

Understand eligibility, damaged products, proof of purchase and refund processing.

What is Emarville’s return and refund policy?

Eligibility depends on the product type, condition, purchase date and reason for the request. Contact Emarville promptly with proof of purchase before returning an item.

Is proof of purchase required?

Keep your receipt, order confirmation or other proof of purchase. It allows Emarville to verify the item, purchase date, payment method and available resolution.

Can live plants be returned?

Contact Emarville promptly when there is a concern with a live plant. Eligibility depends on its condition, the time since purchase and whether the issue relates to quality, transport, environment or care.

Can flowers or arrangements be returned?

Flowers and arrangements are perishable. Report an incorrect order, damage or a quality concern promptly and provide photographs. Custom and change-of-mind returns may be restricted.

Can fresh food products be returned?

For food-safety reasons, perishable food products may not be returnable after leaving Emarville unless they are incorrect, damaged or have a verified quality concern.

Can gardening products be returned?

Unused and unopened gardening products may be eligible when returned in original condition with proof of purchase. Opened consumable products may be excluded.

What should I do if I receive the wrong product?

Contact Emarville promptly with your order number, a description of what was ordered and clear photographs of what was received. Keep the item and packaging until instructions are provided.

How do I report a damaged or defective product?

Provide your receipt or order number, photographs, the date the problem was noticed and a short explanation. Do not discard the item or packaging until Emarville confirms whether they are required.

How are approved refunds issued?

Approved refunds are normally returned through the original payment method when possible. Processing time may vary by payment provider or financial institution.

Are delivery fees refundable?

Delivery charges are reviewed separately from the product refund. Eligibility depends on the reason for the return and whether the delivery service was completed correctly.

GENERAL FAQS

General FAQs

Contact information, product assistance, website help, accessibility and other common questions.

How can I contact Emarville?

Contact Emarville by telephone, email or through the website contact form. Include your order number when your question concerns an existing purchase.

What information should I include in my message?

Include your full name, preferred contact method and a clear description. For an order concern, also provide the order number, purchase date, product name and photographs when useful.

How quickly will Emarville respond?

Response time depends on business hours, season and inquiry volume. Call the farm when assistance is urgent or connected to a pickup scheduled soon.

Can I contact Emarville outside business hours?

You may submit the contact form or send an email at any time. Messages are reviewed during business operations, while telephone assistance follows current opening hours.

Can Emarville help me choose the right product?

Yes. Share information about your space, light, intended use, experience level and preferred product type. Recommendations depend on current inventory and intended conditions.

Can I request a large or custom order?

Contact Emarville with the requested products, quantities and timing. Availability, lead time and pricing depend on the request and season.

How do I report a website problem?

Use the contact form and describe the page, device and action that caused the issue. Include a screenshot when possible, but never send passwords or full payment-card details.

How can I request accessibility assistance?

Contact Emarville before visiting or purchasing and explain the assistance needed. The team can provide current information about access, parking, service and available accommodations.

Is assistance available in English and French?

Emarville’s website supports English and French content. Contact the farm in your preferred language, and the team will assist according to staff availability.